Wednesday, February 3, 2010

Admired Speaker

In my life I have experienced a number of great speakers. The most recent person that I heard give a speech and felt was a great speaker was my manager at my work. I would say there is a combination of both pathos and logos in my manager's style of speaking with a twist of ethos depending on what he is talking about. He uses logic to explain why certain things are important and what it can lead to and how it benefits us as sales associates. His ability to arouse emotions in us gets us motivated to accomplish the goals he sets for the department. If I had to pick which of the two he is more focused on in his speaking, I would say it is his logos. Everything he says and tries to explain makes perfect sense when he speaks whether it is one on one with an associate or it is to the entire department or even the whole store. I feel that I use logos a lot when I speak to customers or when I am having a friendly debate with family and/or friends. It mainly comes from when I am speaking with a customer where I use the most logos and throw in some pathos and ethos as well to give it some flavor. I do my best to explain to the customer the benefits as to why he or she needs to get a certain accessory to go with his or her purchase and why the extended warranty is worth the extra money in the long run. Since every customer is different, I sometimes need to take a different approach when trying to sell the same stuff to different people. I think that when I also use ethos and pathos I present an image of credibility to the customer and that usually helps closing the sale. As for my manager I think that Aristotle's classification scheme seems to work for my manager in his style of speaking. Besides, he makes nearly six figures a year and I am pretty sure he did not get promoted and got to where he is now without his speaking abilities helping him along the way.

1 comment:

  1. Hi Kirk,
    I like that you picked your manager because I think that managers should be great speakers. With clear, concise communication, managers have the ability to work through problems, and keep customers happy. It is also important like you said to keep their employees motivated through positive communication because lets face it who likes coming to work when your managers don’t possess these skills. It is also nice to see that you believe that your manager deserves his income and position because I can name a few people that I have seen in high positions that cannot even form a complete sentence.

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